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FAQ’s

 

FAQ’s

 

 

Q: How do I reserve the date for my event?

A: In order to reserve a date, we require a signed contract and a deposit. At least one full week notice must be given for any event.

Q: How much is the required deposit?

A: The deposit is 30% of your total for your booked package. Total must be paid in full by day of event.

Q: I see that you charge per person and per hour. Are there any other fees?

A: We charge Sales Tax at 8.75%. An additional destination fee may apply if your event is outside of our normal service area. We do not automatically include gratuity, however if you are pleased with your service you are more than welcome to tip you’re the attendants.

Q: What do you charge for kids?

A: We do not have a kids’ price – all of our pricing is based on an average adult sized portion.

Q: How many Mini Donuts can each of my guests have?

A: Unlimited during the service.

Q: When do I need to let you know my final guest count?

A: You can change your final guest count up to 48 hours prior to your event, unless your count increases by more than 20%. Seven days’ notice must be given for an increase greater than 20%.

Q: What if there are more guests present on the day of the event than I booked for? Will I be charged more?

A: You will not be charged more if there are more guests present than what we are booked for, however we cannot guarantee that we will have enough food. This is why it is very important that you provide us with your most accurate estimated guest count.

Q: How long does it take for your staff to set up and clean up?

A: Your attendants will arrive approximately 60 minutes prior to service time to begin setting up. Both set up and clean up take around 60 minutes.

Q: How many attendants and stations will there be at my event?

A: The number of attendants at your event depends on your final guest count, the number of hours of service, and your selected Mini Donut Package.

Q: How much space do you need for your set up?

A: Each Mini Donut Station requires at least 10’ x 10’ space. Additional space may be needed for other Action Stations that are booked for the same event, if this is part of your booked package.

Q: Do you require electricity?

A: We do require electricity for any set up. We may need at least one outlets on separate circuit (we require 18 amps from each outlet). We will provide 50 ft. extension cords to reach the outlets.

Q: Do you provide lighting for your Mini Donut Station?

A: We do not provide any lighting for our Mini Donut Station. Please be sure that the location where you would like the attendant to set up is well lit enough for them to safely work.

Q: What do I need to provide for the chef and my guests?

A: We provide everything necessary to prepare and serve the Mini Donuts except tables and linen. We bring disposable black plates, forks, knives, and napkins. We recommend having a trash can available for your guests to dispose of their used plates, utensils, and napkins.

Q: Can my guests create their own Mini Donut Creations?

A: Your guests can pick and choose toppings and sauces from the package you have picked for your event.

Q. What are your most popular donuts?

A. Honey Dip, Boston Cream, and Mini Donuts.

What Can We Do?

• Custom Unique Donuts for your event
• Donut Pops
• Gluten Free

Q: Can I have the attendant serving for less than two hours?

You may have the attendant at your event for less than two hours, however you will be charged for the full two hours of service.

Q: Can I decide on the day of the event to keep the attendant serving longer?

A: Your attendant may or may not be able to stay longer at your event, depending on our event schedule for the rest of the day. If you would like your attendant to stay longer, be sure to ask him at least 60 minutes prior to your originally scheduled end of service time. Additional time will be charged at a rate of $200 per hour.

Q: What’s included if I book a party?

A: It depends on which package you have picked for your event. Each package has a breakdown of what is included on the website.

Q: How do I reserve my date and time?

A: Simply fill out the Online Reservation Form and submit it to us and we’ll check our availability. If we have any opening, we will contact you and let you know our status and if you want to officially reserve your date and time, all you’ll need to do is sign the Online Reservation Form and email it back to confirm our service for your event.

Q: Are there any additional fees?

A: Yes. There may be a travel fee depending on how far your events location is. You can view our travel pricing on the reservation form.

Q: Can I customize the menu?

A: Of Course you can. We can even customize the donuts for the event with enough time. The owner is an Executive Chef with over 30 years in the industry. We love a good challenge!

Q: Does The Mini Donut Factory have a store where we can go to eat?

A: At the moment, we don’t have a retail location but we have various public events that you can visit us at that are listed on our website.

Q: How long has The Mini Donut been in business?

A: Five years and counting.

Q: Do you offer gluten free options?

A: Gluten free batter is available upon request for catered events. There is a $25 charge to order a batch of gluten free batter, and one batch makes approximately 100 Mini Donuts. Be advised that batter will be cooked in the same oil as the regular mini donuts are cooked in.

Q. Do you accept credit cards?

A. We accept Cash, American Express, Discover, MasterCard and Visa for payment.

Where Can We Go?

We can travel anywhere in Southern California. If you are have an event in another area please contact us, because we do travel to other cities for trade shows.

Q: Can you provide me with references?

A: References are available upon request.

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